This Privacy Policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing us with your personal information, you agree to the practices described in this Policy.
1. About Us
Briya Exterior Cleaning ("Briya", "we", "us" or "our") is an exterior cleaning business operating across the Gold Coast, Byron Bay and Brisbane regions in Australia.
Contact details:
Email: info@briya.com.au
Phone: 0415 908 436
Website: www.briya.com.au
2. What Personal Information We Collect
We may collect the following types of personal information:
- Contact information: first name, last name, email address, phone number and suburb.
- Service information: details about the services you are enquiring about and any additional information you provide in your message.
- Technical data: IP address, browser type, pages visited and time spent on our website, collected automatically through our hosting provider.
We only collect personal information that is reasonably necessary for our business functions and activities.
3. How We Collect Your Information
We collect personal information:
- When you submit a quote request or contact form on our website.
- When you contact us directly by phone or email.
- Automatically through our website hosting platform (Vercel) as part of normal web server operations.
4. How We Use Your Personal Information
We use your personal information to:
- Respond to your enquiries and provide quotes for our services.
- Arrange and deliver exterior cleaning services to you.
- Communicate with you about your booking or service.
- Improve our website and services.
- Comply with legal obligations.
We will not use your personal information for purposes other than those described above without your consent, unless permitted or required by law.
5. Disclosure of Personal Information
We do not sell, rent or trade your personal information to third parties for marketing purposes. We may disclose your personal information to:
- Email service providers: We use Resend (resend.com) to transmit contact form submissions. Resend processes your information solely for the purpose of delivering emails on our behalf.
- Hosting providers: Our website is hosted by Vercel Inc., which processes technical data as part of normal hosting operations.
- Law enforcement or regulatory bodies: where required or authorised by Australian law.
Where we disclose your personal information to third parties, we take reasonable steps to ensure those parties protect your information in accordance with the APPs.
6. Storage and Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Measures include:
- Secure HTTPS transmission of data on our website.
- Limiting access to personal information to authorised personnel only.
- Using reputable third-party providers with their own security standards.
However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
7. Overseas Disclosure
Some of our third-party service providers (including Vercel Inc. and Resend) may store or process your personal information outside of Australia, including in the United States. Before disclosing information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the APPs.
8. Access and Correction
Under the Privacy Act 1988 (Cth), you have the right to:
- Request access to the personal information we hold about you.
- Request correction of personal information that is inaccurate, out-of-date, incomplete or misleading.
To make an access or correction request, please contact us at info@briya.com.au. We will respond within a reasonable time (generally within 30 days). We may need to verify your identity before providing access.
9. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies for analytical purposes (e.g., understanding how visitors use the site). These do not personally identify you. You can disable cookies in your browser settings; however, this may affect some functionality of the website.
We may use Google Analytics or similar services to collect aggregated, anonymised data about site usage. This data is governed by Google's Privacy Policy.
10. Marketing Communications
We do not send marketing emails without your express consent. If you receive an unwanted communication from us, you may opt out at any time by contacting us at info@briya.com.au.
11. Complaints
If you believe we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), you may:
- Contact us directly at info@briya.com.au to resolve the matter.
- If unsatisfied with our response, lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last updated" date. We encourage you to review this Policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated Policy.
13. Contact Us
For any privacy-related enquiries, please contact:
Briya Exterior Cleaning
Email: info@briya.com.au
Phone: 0415 908 436
Gold Coast, Queensland, Australia