Terms of Service

1. About Briya Exterior Cleaning

Briya Exterior Cleaning ("Briya", "we", "us" or "our") provides professional exterior cleaning services including driveway cleaning, house washing, roof cleaning, gutter cleaning, window cleaning and solar panel cleaning across the Gold Coast, Byron Bay and Brisbane regions of Australia.

Contact:
Email: info@briya.com.au
Phone: 0415 908 436

2. Quotes and Pricing

All quotes provided by Briya are obligations-free estimates based on the information you supply. A quote is not a binding contract until both parties have agreed in writing (including via email or SMS) to the scope of work and price.

• Quotes are valid for 30 days from the date of issue unless otherwise stated.
• Prices may vary if site conditions differ materially from those described at the time of quoting (e.g., significantly greater area, access restrictions or hazardous conditions).
• Briya reserves the right to decline or withdraw a quote at any time before formal acceptance.

3. Bookings and Scheduling

A booking is confirmed when Briya provides written confirmation of a scheduled date and time. We will make reasonable efforts to arrive at the agreed time; however, arrival times may be subject to delays due to weather, traffic or prior job overruns. We will notify you as soon as practicable of any significant delay.

Briya reserves the right to reschedule or cancel a booking due to unsafe weather conditions, including heavy rain, lightning or extreme heat. In such cases, we will offer an alternative appointment at no additional cost.

4. Your Responsibilities

To enable safe and effective service delivery, you agree to:

• Provide access to the property and relevant areas at the agreed time.
• Ensure a functional outdoor water tap with adequate pressure is available on the day of service (unless otherwise agreed in writing).
• Remove or secure any items (vehicles, furniture, plants, pets) that may be damaged by water, cleaning agents or equipment prior to the service.
• Notify us of any known hazards on the property (e.g., asbestos, unstable surfaces, buried pipes or electrical hazards).
• Ensure that any third-party requirements (e.g., strata manager or body corporate approval) are obtained before the service date.

5. Payment Terms

Payment is due on completion of the service unless otherwise agreed in writing. Accepted payment methods will be confirmed at the time of booking. For larger commercial or strata jobs, we may request a deposit prior to commencement.

Overdue invoices may attract interest at the rate prescribed under the Civil Proceedings Act 2011 (Qld) from the due date until the date of payment.

6. Cancellations and Rescheduling

If you need to cancel or reschedule a booking:

• Cancellations or rescheduling with more than 24 hours' notice: no charge.
• Cancellations with less than 24 hours' notice where Briya has already mobilised resources: a call-out fee may apply.
• If we cannot access the property on the day of service due to circumstances within your control, a call-out fee may apply.

7. Service Standards and Limitations

Briya takes reasonable care to deliver services to a professional standard. However, please be aware of the following limitations:

• Pre-existing damage, staining, efflorescence or deterioration of surfaces may not be fully removable through cleaning and does not constitute a service failure.
• Results may vary depending on the age, condition and material of the surfaces being cleaned.
• We do not guarantee the removal of all stains, particularly those caused by oil, rust, paint or chemical contamination.
• Roof cleaning results depend on the type of roof, extent of moss/lichen growth and surface condition.

If you are not satisfied with the result, please contact us within 48 hours of the service date. We will assess the situation and, where reasonable, return to address any areas that fall below the agreed standard at no additional cost.

8. Insurance

Briya Exterior Cleaning holds public liability insurance. Details are available upon request. Our insurance covers accidental damage caused by our operations; it does not cover pre-existing damage or damage resulting from your failure to comply with clause 4 above.

9. Limitation of Liability

To the maximum extent permitted by the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)) and applicable Queensland law:

• Our liability for any claim arising from our services is limited to the cost of re-supplying the service or the refund of fees paid for the deficient service.
• We are not liable for indirect, consequential or special losses, including loss of income or loss of use.
• Nothing in these Terms limits your rights under the Australian Consumer Law where those rights cannot lawfully be excluded.

10. Australian Consumer Law Guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a re-supply or refund for a major failure, and compensation for other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if they do not meet the statutory guarantees of acceptable quality.

11. Intellectual Property

All content on our website, including text, images, logos and layout, is the property of Briya Exterior Cleaning or its licensors. You may not reproduce, distribute or use any content without our prior written consent.

12. Website Use

Our website is provided for informational purposes. We make no warranty that the website will be available continuously or free of errors. You use the website at your own risk. We reserve the right to modify or discontinue the website at any time without notice.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

14. Dispute Resolution

We are committed to resolving disputes fairly and promptly. If you have a complaint:

• Contact us first at info@briya.com.au or 0415 908 436.
• We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days.
• If unresolved, you may contact the Queensland Office of Fair Trading at www.qld.gov.au/fair-trading or call 13 QGOV (13 74 68).

15. Changes to These Terms

We may update these Terms from time to time. The current version will always be available on our website with the "Last updated" date shown above. Continued use of our services after any update constitutes your acceptance of the revised Terms.

16. Contact Us

For any questions about these Terms, please contact:

Briya Exterior Cleaning
Email: info@briya.com.au
Phone: 0415 908 436
Gold Coast, Queensland, Australia